Warranty & Repairs
As stated in our terms of conditions based on Internal Company Policys we are responsible for all sold hardware.
6 months of warranty for new hardware
In total: OutletCryptoMiners.com is responsible to repair your device in any problem.
Please keep in mind that in the first 6 months it is assumed that the defect already existed at the time of sale. After this period has expired, the customer must prove that the defect already existed at the time of sale.
The warranty expires once the device has been damaged by the customers side on purpose. This means:
inappropriate or improper use
modifications made to the device
immersion cooling use
current surges and lightning strikes
Handling of repairs
OutletCryptoMiners.com offers you different variants of repairs for your device:
Variant 1: Warranty repairs – the repair will be done without any fees and the customer will be informed about the approximate time*.
Variant 2: Out of Warranty repairs – After a paid analysis about the occurring problem, the customer is notified with an evaluation about the occurring problems. Subsequently, the customer is provided with a quotation with the costs and the expected duration of the repair*.
Your device is defective and you want a repair? Contact our support team.
Our service staff will be happy to advise you whether a repair is worthwhile for you and how you can use your device properly again as quickly as possible with little effort. Please always include your order number. Defective items outside the guarantee period as well as self-inflicted damage are chargeable.
You will receive a cost estimate before the repair. You must agree or reject this in writing within 7 days.
*OutletCryptoMiners.com has no influence to any shipping, customs and other problems that could be caused by third-party influences.
In any late case of repairs we will not be compensating in any type.